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The Consumer Code for Home Builders (“the Code”), which came into effect in April 2010, applies to all Home Builders registered with the UK’s main new Home Warranty Bodies; NHBC, Premier Guarantee and LABC Warranty. The scheme ensures new home buyers are better informed than ever before on vital aspects of their property, such as service levels and build timescales.

New home construction in the UK is governed by some of the highest levels of building regulations and consumer protection.

The consumer code gives protection and rights to purchasers of new homes. It requires all new Home Buyers to be treated fairly and ensure they are fully informed about their purchase before and after they sign the contract.

The Consumer Code came into effect on April 1, 2010, and was developed by a leading group of house builders, construction industry bodies and the Government.

The aim of the Code is for all new Home Buyers to:

  • be treated fairly
  • know what levels of service to expect
  • be given reliable information about their purchase and their consumer rights before and after they move in, and
  • know how to access speedy, low-cost dispute resolution arrangements to deal with complaints about breaches of the Code


The code reinforces best practice among Home Builders to encourage a consistently high level of information and customer service. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years.

The Code covers every stage of the home-buying purchase – pre-contract, exchange of contract and during occupation.

JME Developments is very much on board with the Consumer Code for new home builders as an additional layer of consumer protection and this is why we take pride in ensuring we deliver the best quality homes.


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